Welcome to the privacy policy of Philnest Enterprises PTY LTD. We are dedicated to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and protect your personal data when you use our renovation and handyman services. By using our services, you agree to the practices described in this policy.

1.Collection of Personal Information

We collect various personal information to provide you with our renovation and handyman services. The types of information we collect include:

• Contact Information: When you reach out to us or utilize our services, we collect information such as your name, address, phone number, and email address. This information is essential for effective communication and to respond appropriately to your inquiries.

• Project Information: To assist with your renovation or handyman needs, we gather detailed information about your project, including the type of work needed, property details, and any relevant documentation. This information helps us provide accurate estimates and effective services.

• Usage Information: We collect data on how you use our website and services. This may include information about the pages you visit, the time spent on our site, and other actions you take. This data allows us to enhance our services and personalize your experience.

2.Use of Information

The personal information we collect is used for the following purposes:

• Providing and Improving Our Services: We use your information to perform renovation and handyman services, respond to your requests, and provide relevant advice about your projects. We strive to enhance the quality of our services by analyzing your feedback and adjusting our offerings accordingly.

• Communication: We use your contact information to keep you updated on the status of your requests, send confirmations, and inform you of important updates regarding our services. You may also receive information about our new offers or services, but you always have the option to unsubscribe from these communications.

• Improving Our Website: The usage data we collect helps us understand how our website is utilized, allowing us to identify areas for improvement and customize your experience. We also use this information to troubleshoot technical issues and optimize our site’s performance.

3.Sharing of Information

We only share your personal information with third parties in the following cases:

• With Trusted Partners: We may share your information with partners who assist us in delivering our services, such as subcontractors, suppliers, or consultants. These partners are required to adhere to strict confidentiality standards and may only use your information in the context of the services we have entrusted to them.

• Legal Requirements: We may be required to disclose your personal information if mandated by law, regulations, or legal proceedings. This includes responding to legal or regulatory requests, protecting our legal rights, and defending against claims or disputes.

• Business Transfers: In the event of a merger, acquisition, or other business restructuring, your information may be transferred to the successor company. We will ensure that the new entity responsible for your information adheres to this Privacy Policy.

4.Information Security

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include technical and organizational controls such as:

• Data Encryption: We use encryption technologies to safeguard sensitive data when you transmit it via our website.

• Access Controls: Only authorized personnel have access to your personal information. We implement strict access controls to ensure that information is accessible only to those who need it to perform their duties.

• Staff Training: We train our staff on best practices for data protection to ensure they understand the importance of privacy and information security.

5.Information Retention

We retain your personal information only as long as necessary to achieve the purposes described in this Privacy Policy. This includes:

• Duration of Services: We keep the information as long as you use our services or as needed to fulfill contractual obligations.

• Legal Obligations: We retain certain information to comply with legal, tax, and accounting requirements.

• Deletion or Anonymization: Once we no longer need your information, we delete or anonymize it to ensure it cannot be used to identify you.

6.Your Rights

In accordance with data protection legislation, you have the following rights regarding your personal information:

• Right of Access: You can request access to the personal information we hold about you.

• Right to Rectification: You can request the correction or update of your information if it is inaccurate or incomplete.

• Right to Deletion: You can request the deletion of your personal information within the limits set by law.

• Right to Object: You can object to the processing of your personal information in certain situations, particularly when we rely on our legitimate interest as a basis for processing.

• Right to Data Portability: You can request the transfer of your personal data to another data controller when technically feasible.

To exercise these rights, please contact us at the following email address: info@philnest.com.au.

7.Cookies and Similar Technologies

We use cookies and other similar technologies to enhance your experience on our website. Cookies are files we place on your device to collect information about your preferences and site usage. They allow us to:

• Analyze Usage: Cookies help us understand how our site is used, which enables us to improve it.

• Personalize Content: We use cookies to tailor the content of our website to your preferences and provide you with a more personalized experience.

• Ensure Security: Cookies help protect our site from malicious activities and fraud attempts.

You can manage cookies through your browser settings. However, if you choose to disable cookies, some features of our site may not function properly.

8.Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website with the update date. We encourage you to review this policy regularly to stay informed of any updates. Changes will take effect upon publication on our site.

9.Contact

For any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Phone: 0410 304 578

Address: Point Cook, VIC, 3030

ABN: 85140494631

Email: info@philnestenterprisesptyltd.com

We are committed to protecting your privacy and handling your personal information with the utmost care. Thank you for your trust.